Does speed or time contribute to depletion of data?

Yes, it does, says the Nigerian Communications Commission (NCC). The faster the speeds, the more data bundles will be utilised.

Lоgiсаllу, thе faster the ѕрееd, thе ԛuiсkеr you can complete a tаѕk ѕuсh аѕ downloading or uploading a file. That mеаnѕ thаt уоu’rе able tо do mоrе, and соnѕumе more dаtа, in thе ѕаmе аmоunt of timе if уоu have fast ѕрееdѕ.

You naturally do more and probably use higher quality while streaming videos.

NCC has also gone ahead to explain other questions subscribers frequently ask regarding data usage. This is part seven of the series:

Why is it that monthly subscriptions do not last a whole month?

The monthly subscription usually comes with a data size or value and once the value is exhausted before the month end, you would be unable to access the internet. So, what it means is that the data allowance can be used over one month, but it can be finished before one month, depending on how you use it.

What is the reason behind getting a deducted data value when you subscribe for data?

This could happen where the Consumer has borrowed airtime or data from the network service provider. It is important to read and understand the terms and conditions of the services rendered before you start using it. However, if you have any issues, be sure to complain to your service providers immediately and escalate to the NCC for redress if the matter is not satisfactorily resolved.

Why do Network Service Providers usually deduct from the normal data subscription while leaving the bonus data untouched?

Again, you need to check the terms and conditions of your package. Bonuses are usually given to stimulate usage and the network may specify the terms on which you can access the bonus.

If your experience is different from what was promised, then lodge a complaint to your service providers and escalate to the NCC for redress if the matter is not satisfactorily resolved.

Why does the shared data among consumers exhaust quickly unlike the direct subscription?

The shared data and individual data are usually charged at the same rate. You must note that you cannot control usage of data you share with others.

Apart from the fact that network quality unlocks the full functionality of applications on a device, download rate is also very fast, what can be done to avert this?

This can be averted by reducing activating data saver to reduce the speed of the data or step down the technology from higher generation with high speed or throughput to lower generation with low speed or throughput.

What brings about decreases in the balance of data when all that is done is mere internet surfing without downloading heavy files?

Many websites are very interactive, and logging on to these sites often results in data being unknowingly consumed by video adverts running on the page while one is browsing a specific article.

This is another reason that accounts for faster data depletion.

Why should data deplete when the network doesn’t permit usage and it expires at the end of the month?

If you experience this type of problem, please check the terms and conditions

of your service and contact your Service Provider for prompt solution.

How do I Seek Redress if I am not satisfied with my Data Usage?

Your first point of call is your service provider. The NCChas mandated all service providers to provide multiple channels for their consumers to complain, and that they should ensure prompt resolution of complaints within specific timelines. NCC sanctions operators who fail to meet these timelines.

The service providers can be reached on their free 24/7 customer service short codes: ​9mobile – 200; Airtel – 111; Globacom – 121; and MTN – 180​.
When you complain to your service provider, demand a “trouble ticket”: the ticket provides evidence of the time/date/nature and timeline for the resolution of your complaint.

If your complaint is not resolved within the stated timeline, or if you are not satisfied with the resolution, then please report to the NCCusing any of the following channels:
Call toll free – 622
Email – consumerportal@ncc.gov.ng
Twitter – @consumersNCC
Instagram – @ngrcomcommission
Facebook – www.facebook.com/nigerian.communications.commission
Be sure to include your trouble ticket – NCC will then take the matter up with the network service provider to ensure speedy resolution.

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